Cancellation & Refund Policy

1. Free Cancellation

Customers may cancel their booking up to 24 hours before the scheduled departure time and receive a 100% refund of the amount paid.

To qualify for a full refund, the cancellation request must be received by Sea Fun Dubrovnik at least 24 hours before the scheduled start of the tour.

2. Cancellations Less Than 24 Hours Before Departure

Cancellations made less than 24 hours before the scheduled departure time are non-refundable.

This includes cancellations due to:

• Changes in personal travel plans
• Late arrival in Dubrovnik
• Missed flights, buses, ferries or other transportation
• Illness or other personal circumstances
• Failure to arrive at the agreed meeting or pickup point
• Incorrect booking information provided by the customer

Where possible, Sea Fun Dubrovnik may attempt to reschedule the booking, but rescheduling is subject to availability and is not guaranteed.

3. No-Shows

If a customer does not arrive at the agreed meeting or pickup location at the scheduled time and has not contacted Sea Fun Dubrovnik, the booking will be considered a no-show.

No-shows are non-refundable.

4. Weather Conditions

Safety is our priority.

Boat tours depend on weather and sea conditions. Sea Fun Dubrovnik reserves the right to cancel, postpone, shorten or modify a tour when weather or sea conditions make the planned tour unsafe.

The final decision regarding whether a tour can operate safely is made by Sea Fun Dubrovnik and the skipper.

Rain, clouds or less-than-perfect weather alone do not automatically constitute unsafe conditions or grounds for cancellation.

5. Cancellation Due to Bad Weather

If Sea Fun Dubrovnik cancels the tour because weather or sea conditions are considered unsafe, customers will be offered:

• An alternative date or departure time, subject to availability
• An alternative suitable tour or route where appropriate
• A 100% refund if the tour cannot be rescheduled or the customer does not accept the proposed alternative

Customers will not be charged a cancellation fee when Sea Fun Dubrovnik cancels a tour because of unsafe weather or sea conditions.

6. Route Changes

The advertised itinerary represents the planned tour route.

The skipper may change the itinerary, order of stops, swimming locations, cave visits or route because of:

• Weather conditions
• Sea conditions
• Maritime traffic
• Safety considerations
• Temporary restrictions
• Port or local authority instructions
• Conditions at individual caves, beaches or islands

A reasonable route modification does not constitute cancellation of the tour and does not automatically entitle the customer to a refund.

7. Blue Cave and Other Natural Attractions

Access to the Blue Cave, other caves, beaches and swimming locations depends on sea conditions, waves, tides, maritime traffic and other circumstances outside the control of Sea Fun Dubrovnik.

For safety reasons, the skipper may decide that entering a particular cave or location is not possible.

The inability to enter a particular cave or visit a specific location does not automatically result in a full or partial refund if the tour itself can safely operate.

Where possible, an alternative location will be offered.

8. Customer Arriving Late

Customers should be ready at the agreed meeting or pickup point at the confirmed time.

If a customer arrives late, Sea Fun Dubrovnik will make reasonable efforts to accommodate them where operationally possible.

For shared or scheduled departures, the boat may depart without customers who arrive late.

For private tours, late arrival may reduce the duration of the tour if extending the tour would interfere with subsequent bookings or operational requirements.

Late arrival does not automatically entitle the customer to a refund or extension of the tour.

9. Cancellation by Sea Fun Dubrovnik

Sea Fun Dubrovnik reserves the right to cancel a booking due to circumstances including:

• Unsafe weather or sea conditions
• Mechanical or technical problems
• Unexpected operational issues
• Government or maritime authority restrictions
• Force majeure
• Circumstances that could compromise passenger or crew safety

If Sea Fun Dubrovnik cancels the entire tour and no suitable replacement or rescheduled departure is accepted, the customer will receive a 100% refund of the amount paid for the cancelled tour.

10. Mechanical or Technical Problems

If a technical or mechanical problem occurs before departure and Sea Fun Dubrovnik cannot provide the booked service or a suitable replacement boat, customers will be offered an alternative date or a full refund.

If an unexpected technical issue occurs during the tour, Sea Fun Dubrovnik will take reasonable measures to safely return passengers and resolve the situation.

Any refund or compensation in such circumstances will depend on the portion of the service already provided and applicable consumer protection law.

11. Force Majeure

Sea Fun Dubrovnik is not responsible for delays, changes or inability to perform a service caused by circumstances outside its reasonable control.

These circumstances may include severe weather, natural disasters, fires, maritime restrictions, government actions, strikes, emergencies, port closures or similar events.

Where the tour cannot operate, Sea Fun Dubrovnik will provide the remedies required under applicable law and, where possible, offer rescheduling or a refund.

12. Refund Processing

Approved refunds will be returned using the original payment method where possible.

The time required for the refund to appear in the customer's account depends on the payment provider, card issuer or bank.

Sea Fun Dubrovnik is not responsible for processing delays caused by banks, card companies or payment providers after the refund has been issued.

13. Booking Through Third-Party Platforms

If a booking was made through a third-party booking platform, travel agency or reseller, cancellation and refund requests may also be subject to that provider's terms and procedures.

Customers who booked through a third-party platform should normally submit their cancellation through the same platform.

For direct bookings made through bluecave-dubrovnik.com or directly with Sea Fun Dubrovnik, this Cancellation & Refund Policy applies.

14. Contact

Cancellation requests should be sent as soon as possible to:

The time at which Sea Fun Dubrovnik receives the cancellation request will be used to determine whether the booking qualifies for a refund.